Xfinity Mobile Review: 9 Things to Know Before You Sign Up in 2024 (2024)

My monthly cell phone bill got a lot cheaper after Imade the switch to Comcast’s Xfinity Mobile, a low-cost wireless provider that uses Verizon’s network.

A few months after Xfinity Mobile launched in 2017, I signed up for the wireless plan and typically spent only $15 per month.

Over my first 12 months with them, I paid a total of $180.11 for cell phone service.

Xfinity Mobile has grown to more than six million customers, but the company is facing increased competition from other providers like Visible by Verizon.

Is Xfinity Mobile still worth? In this article, I’ll use my personal experience to expand on the pros and cons of the service.

Xfinity Mobile Pros and Cons Overview

Pros

✅ Affordable phone plans, particularly for 2+ lines of service
✅ Verizon’s top-rated wireless network and 5G access included
✅ Flexibility to switch data options
✅ Phone customer service

Cons

❌ Single-line plans could be more competitive
❌ Must be an Xfinity internet customer to sign up
❌ Added fee if you ever cancel internet service

Fast Facts:

What is Xfinity Mobile?: A no-contract, postpaid phone service that’s available exclusively to Xfinity Internet and NOW Internet customers.
What network does Xfinity Mobile use?: Verizon’s 5G and 4G LTE network, plus access to millions of Xfinity Wi-Fi hotspots to save data.
Does Xfinity Mobile have unlimited data?: There are two unlimited data plans: Unlimited and Unlimited Plus. Unlimited Premium has been discontinued as of March 2024.
How much does Xfinity Mobile cost?: Xfinity Mobile pricing for shared data starts at $20/month, while unlimited data starts at $40 a month for a single line. There are additional savings if you have multiple unlimited lines on your account.
Does Xfinity Mobile have phone deals?: Buy one line of Unlimited, get one Unlimited line free for a year (See deals)
Does Xfinity Mobile allow Android phones?: BYOD has expanded to include compatible Apple iPhone, Samsung Galaxy and Google Pixel devices.
Is Xfinity Mobile good?: Xfinity Mobile offers affordable wireless plans and reliable 5G/4G LTE coverage on Verizon’s network. I had no major complaints as an Xfinity Mobile customer for several years.

My review is different from some of the other Xfinity Mobile reviews you may find online because I’m not just a writer — I’ve tested the service multiple times as a paying customer.

Read on to learn what you should know about Xfinity Mobile before you sign up!

1. Eligibility Requirement

Xfinity Mobile is unlike othermobile virtual network operators (MVNOs) because you must be an Xfinity Internet or NOW Internet customer to sign up for the service. That’s a hard requirement.

You can save up to $25 per month on your internet bill by bundling with Xfinity Mobile.

If you’ve had a lot of issues with Comcast cable or internet in the past, I can understand why you may not want to consider this service. I was willing to take the risk.

No Comcast in your area? Unfortunately, you’re not eligible for the mobile offer. Consider a service like Verizon-owned Visible instead.

If you sign up for Xfinity Mobile and later cancel Xfinity internet because you move or for any other reason, you can continue to use Xfinity Mobile.

However, there will be a $25/month standalone mobile fee added to your bill.

To be clear, that fee is not charged if you maintain Xfinity internet service. It’s only assessed if you later discontinue internet service.

Ask yourself these two questions:

Is Xfinity the best or only high-speed internet option where I live?
Am I planning to stay in my home or in an area where Xfinity offers service?

If you’re pretty satisfied with Xfinity’s internet service and plan to stay with them, you may be able to save money by adding wireless service with Xfinity Mobile.

2. Plans and Pricing

Depending on your plan, Xfinity Mobile gets you Verizon’s network for about half the price that Verizon charges.

Xfinity Mobile pricing for the By the Gig plan starts at $20 a month, while the Unlimited plan is $40 a month for a single line of service.

Xfinity Mobile now offers two Unlimited plans and the By the Gig plan.

Unlimited Plans

The Unlimited plan is Xfinity Mobile’s cheapest option for unlimited data. It costs $40 a month for a single line, but it becomes a better value for two or more lines of service.

By the Gig Plan

For lighter data users, Xfinity Mobile’s By the Gig plan is the cheapest option starting at $20 per month for 1GB of high-speed data.

If you exceed 1GB of data, you can pay $20 per additional GB.

The By the Gig plan is available for single lines or the data can be shared across multiple lines on your account.

More Pricing Details

Taxes and fees are extra with all plans — Unlimited and By the Gig.

There are no phone line access fees on up to 10 lines of service, but you will pay a $25 line setup charge for all new lines.

Xfinity Mobile is a postpaid carrier, not prepaid. That means you pay at the end of your billing cycle.

A soft credit inquiry may be required, which won’t affect your credit scores. Based on the credit check, you can qualify for up to 10 lines.

You can manage your Xfinity Mobile account billing through the Xfinity app.

3. Flexible Data Plans: Unlimited vs. By the Gig

Here’s what I really like about Xfinity Mobile’s service: Many other cell phone plans will offer 2GB or 5GB of data for a set price per month, use it or lose it.

However, Xfinity Mobile gives you the option to pay for your data one gigabyte at a time.

For example, you can choose the 1GB plan and pay $20 per month. If you need a second GB of data, just pay another $20.

But if you need more data, just switch. You can make changes to your plan during the middle of your billing cycle.

That includes switching from By the Gig to Unlimited if a line on your account uses a lot of data.

4. Data Speeds

Xfinity Mobile added 5G coverage in May 2020 and it’s been expanding rapidly ever since. The service’s wireless plans include access to Verizon’s C-Band and 5G Ultra Wideband.

5G Ultra Wideband is Verizon’s fastest 5G. I tested it using Xfinity Mobile from Miami Beach, Florida.

Using the Speedtest app, I recorded download speeds of more than 3 Gbps (gigabits per second), which is equal to 3,000 Mbps (megabits per second).

But in areas where 5G Ultra Wideband was not available, 5G speeds were slower — like 80 Mbps.

Overall, the 5G speed test results from Xfinity Mobile were faster than the speeds I recorded with Xfinity Mobile on the 4G LTE network.

When connected to 4G LTE, download speeds from 40 to 70 Mbps were typical.

5. Mobile Hotspot

Mobile hotspot is included with Xfinity Mobile at no additional charge. This allows you to get online by using your mobile data to create an internet connection.

For example,I tested this feature when I needed to use my computer while traveling in a place without Wi-Fi.

Although the Unlimited Intro plan has a 600kbps speed cap for mobile hotspot, I could still read emails and browse the web. However, sometimes video would buffer.

The more expensive Unlimited Plus and Unlimited Premium plans offer faster hotspot data.

Unlimited Intro plan: 600kbps mobile hotspot speeds
Unlimited Plus plan: 15GB of 5G/4G mobile hotspot speeds, then 600kbps
By the Gig plan: 4G LTE mobile hotspot speeds

The By the Gig plan offers high-speed hotspot data, but it will count toward your monthly data limit. If you use mobile hotspot frequently, I recommend an Unlimited plan.

6. Video Streaming

Streaming in high definition is important to many users. With the expansion of its Unlimited plans in December 2022, Xfinity Mobile is offering more HD streaming options.

Unlimited Intro plan: Standard-definition 480p LTE streaming on all devices
Unlimited Plus plan: High-definition 720p LTE streaming on all devices

In addition, Xfinity Mobile says 5G-capable devices will get the highest possible video resolution when connected to 5G service.

The By the Gig plan defaults to HD resolution (720p for phones, 1080p for tablets), but users can turn on LTE Data Saver to watch videos in standard definition.

Of course, you can always connect to Wi-Fi to stream video in HD. That won’t count against your cellular data!

7. Call and Text Performance

I had a great experience with Verizon’s network in the past, so I wasn’t really worried about Xfinity Mobile’s call and text performance where I live.

Since Xfinity Mobile runs on Verizon’s network, the coverage map looks a lot like the one for Verizon’s postpaid service. The difference is that Xfinity Mobile also has millions of Wi-Fi hotspots.

When you connect to Xfinity hotspots, the data you use doesn’t count against your monthly limit.

Another great feature is that Xfinity Mobile supports Voice over LTE (VoLTE), which let me talk and use data at the same time.

Wi-Fi calling has also been expanded to all but a few devices with Xfinity Mobile.

8. Phone Selection

The latest iPhones and Samsung devices make up most of the 20+ phones that Xfinity Mobile sells online and in its stores, but there are a couple of options for under $200.

Xfinity Mobile now allows you to bring select Androids to its network. They include most Samsung Galaxy and Google Pixel devices. Unlocked iPhones are also compatible.

In addition to BYOD, you can purchase phones, tablets and smartwatches from Xfinity Mobile.

Here’s a partial list of phones available for sale as of June 2024, including many 5G-capable devices:

Apple iPhone 15
Apple iPhone 15 Plus
Apple iPhone 15 Pro
Apple iPhone 15 Pro Max
Apple iPhone 14
Apple iPhone 14 Plus
Apple iPhone 14 Pro
Apple iPhone 14 Pro Max
Apple iPhone 13
Apple iPhone 12
Apple iPhone SE
Samsung Galaxy S24
Samsung Galaxy S24+
Samsung Galaxy S24 Ultra
Samsung Galaxy Z Flip5
Samsung Galaxy Z Fold5
Samsung Galaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Google Pixel 8
Google Pixel 8 Pro
Google Pixel 8a
Google Pixel 7
Google Pixel 7 Pro
Google Pixel 7a
Moto G Play
Moto G 5G

Speaking of phone deals, there’s typically a sale going on for high-end devices like the latest Samsung Galaxy or Apple iPhone.

To get the phone discount, you must transfer your number and pay for the device over 24 months.

If there’s not a deal for the type of phone that you want, just wait a few weeks. The sales change frequently.

eSIM is available for select devices. Otherwise, Xfinity Mobile will mail you a physical SIM card.

9. Customer Service

I set up my Xfinity Mobile service without ever visiting a store and didn’t have any problems getting started.

There are a number of FAQ pages that you can find within the app to answer questions about setting up service, switching data plans, billing and more.

You can also contact customer support via text, Facebook Messenger and phone — with an estimated wait time given. Xfinity Mobile’s customer service number is(888) 936-4968.

The first time I needed to contact Xfinity Mobile customer service was when my Samsung Galaxy S8 suddenly malfunctioned.

I went to an Xfinity Store and couldn’t get an immediate replacement, but I was mailed a new phone the next day.

Since my phone was less than a year old and still under warranty, no additional money came out of my pocket.

The second time I called Xfinity Mobile was to ask whether my Samsung Galaxy S8 was locked or unlocked. Apparently, it was locked.

Xfinity Mobile unlocked the device without a problem because it was paid off.

Final Thoughts

I saved a lot of money during my time with Xfinity Mobile.

Although Visible and US Mobile offer cell phone service plans that run on Verizon’s network, Xfinity Mobile may be worth considering for people who have Xfinity internet service.

Xfinity Mobile’s single-line pricing is not bad, but it’s much better for two or more lines of service.

My biggest fear about switching to Xfinity Mobile was that Comcast would take advantage of my loyalty and find a way to increase my internet bill — but that didn’t happen.

When my internet promo rate expired, I called Comcast’s customer retention department and they worked with me on the price.

I have a separate post where I outline the best ways to lower your Xfinity bill.

I’ve done my best to provide you with a detailed review of my hands-on experience with Xfinity Mobile and what you can expect.

If you’re also a customer, add your review in the comments below!

Unlimited	Unlimited Plus
1 line: $40/month 2 lines: $60/month 3 lines: $80/month 4 lines: $100/month 5-10 lines: $20/month extra per line	1 line: $50/month 2 lines: $80/month 3 lines: $110/month 4 line: $140/month 5-10 lines: $30/month extra per line
30GB of premium high-speed data per line	50GB of premium high-speed data per line
480p standard resolution video	720p high resolution video
Unlimited mobile hotspot data at 3G speeds	15GB of 5G/4Ghotspot